Upon dispatch, you will receive an email which will contain the tracking code for your parcel.
Expedited parcels normally arrive within 4-7 working days from the date of dispatch, the relevant time for your destination will be shown when choosing this option at checkout however in the unlikely event your item is not delivered within this timescale; the item is not considered lost until 10 working days have elapsed from dispatch.
Important Information
We cannot be liable for any customs charges incurred once the parcel reaches your country. Any customs charges must be paid by the recipient of the parcel. Shade Station has no control over these charges as customs policies change frequently. If you have any customs related questions you are advised to contact your local customs office.
A signature will always be requested upon receipt, however if you are not in when the driver arrives they will attempt to leave it in a safe place (i.e. protected from the elements and hidden from sight). If a safe place cannot be located, a card will be left with instructions on how to arrange a redelivery/collection of your order.
We aim to make receiving your item as quick and easy as possible.
If you have any issues, please contact our customer services team on info@shadestation.co.uk or (+44) 0344 848 78 78.